Shipping Policy

At StoryStacks India, we want your little readers' favourite books to reach you safely and conveniently. We deliver preloved children's books across India through a network of trusted third-party courier and logistics partners.

Please read our shipping policy below to understand how we process, dispatch and deliver your orders.

1. Shipping Coverage

We currently ship orders across India, subject to service availability at the delivery PIN code.

Depending on your location and courier serviceability, we may use logistics partners such as India Post, Xpressbees, Amazon Shipping, Shadowfax, Delhivery, Ekart and other available courier services.

The courier partner is selected by StoryStacks India based on factors such as delivery PIN code, service availability, shipment requirements and operational considerations. Customers may not be able to choose a specific courier partner.

2. Order Processing and Dispatch

We aim to process and dispatch orders as quickly as possible after receiving confirmation of the order and payment, where applicable.

• Orders are processed during our regular business and dispatch days.

• Orders may take additional time to process during sales, promotions, holidays or periods of unusually high order volumes.

• Dispatch timelines do not include the time required for delivery by the courier.

• Once your order is dispatched, you may receive a shipping confirmation and tracking details, where available.

Please ensure that your name, complete delivery address, PIN code and mobile number are correct when placing your order.

3. Estimated Delivery Timelines

Delivery timelines depend on your location, courier partner and service availability.

As a general estimate, orders may take approximately 3–10 business days after dispatch to arrive. Deliveries to remote locations or areas with limited courier connectivity may take longer.

These timelines are estimates and are not guaranteed delivery dates. Actual delivery may be affected by weather conditions, public holidays, transport disruptions, operational delays or other circumstances beyond our reasonable control.

If a specific delivery estimate is displayed at checkout or communicated to you for your order, please refer to that estimate.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the applicable terms of that offer will be displayed on our website or promotional communication. Certain sale items, special offers or promotional campaigns may have different shipping conditions.

We will not intentionally add undisclosed shipping charges to your confirmed order.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or other available communication channels.

You can use the tracking details provided to check the latest shipment status on the relevant courier's tracking platform.

Please note that tracking updates may take some time to appear after dispatch. In some cases, tracking information may be limited depending on the courier service used.

If your tracking information has not been updated for an extended period or your parcel appears to be delayed, please contact us with your order number so we can assist you.

6. Delivery Delays

While we work to dispatch orders promptly, delivery is carried out by third-party logistics partners and delays may occasionally occur.

Common reasons include:

• Weather conditions or natural events.

• Public holidays or regional restrictions.

• High shipment volumes or operational backlogs.

• Incorrect or incomplete delivery information.

• Limited courier serviceability in certain locations.

• Failed delivery attempts or other logistical issues.

If your order is delayed beyond the expected delivery timeline, please contact us. We will review the available tracking information and, where appropriate, coordinate with the courier partner to help resolve the issue.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details at checkout.

If a parcel cannot be delivered because of an incorrect address, an incomplete address, an incorrect contact number, repeated unsuccessful delivery attempts or the recipient's unavailability, the courier may return the shipment to us.

If you notice an error in your address, please contact us as soon as possible. We will try to assist with corrections before dispatch, but changes may not be possible once an order has been shipped.

If a parcel is returned to us, we will contact you regarding the available next steps. Any additional shipping charges for reshipment will be communicated to you before they are applied.

8. Damaged, Missing or Incorrect Orders

We take care to pack our books appropriately before dispatch.

If your parcel arrives damaged, contains an incorrect item, or appears to be missing an item from your order, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue, you will be required to share the following:

• Your order number.

• A clear, unedited parcel opening (unboxing) video, starting from the sealed parcel and showing the opening of the package and all items received. The video must be continuous and must not be paused, edited or cut.

• Clear photographs of the parcel and its packaging, where applicable.

• Photographs of the books or items received, where applicable.

• A brief description of the issue.

Please retain the original packaging until the issue has been reviewed. The unedited parcel opening video is required for us to verify and investigate claims involving damaged, missing or incorrect items.

Once we receive the necessary details, our team will review the claim and work towards an appropriate resolution under our applicable return and refund policy.

9. Preloved Books and Packaging

StoryStacks India specialises in preloved children's books. The books are second-hand, and their condition may vary by title, as described on the relevant product page.

We take reasonable care when packing orders to help ensure that books reach you in good condition. Minor variations in packaging materials may occur.

Our aim is to deliver the books you ordered in the condition represented on the product listing.

10. Order Cancellation, Returns and Refunds

Shipping-related cancellations, returns and refunds are governed by our applicable Cancellation, Return and Refund Policy.

If an order has already been dispatched, cancellation or modification may not always be possible. Please contact us promptly if you need assistance with an order.

Nothing in this Shipping Policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.

11. Contact Us

Need help with a shipment? We are happy to assist.

Store: StoryStacks India
Website: https://storystacksindia.com
WhatsApp: 8218792036

Please include your order number when contacting us about a shipping query so we can assist you more efficiently.

Thank you for choosing StoryStacks India and giving preloved children's books another story to tell!